20

September

03:39:29 UTC

BTC/USD 3896.55

During registration I received a recovery PIN, I took a shot by phone (I realized that you asked me to write it down on paper, but I was lazy), and than I have had some issue with my phone and all my data erased and lost. Is it possible to restore my recovery PIN?

We can not tell you recovery PIN-code as you can no longer tell us your recovery PIN-code as a confirmation that it was you who opened the account. It looks certainly paradoxical but such are the conditions for ensuring the highest level of account security.

You can setup 2FA function for your account, as with 2FA enabled it is unlikely that recovery PIN-code will ever need you in the future. As a means of security enabled 2FA function is even better than recovery PIN-code.